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We’re here to help you

Our genie has all the answers for you

Is the app free to use?

Yes, GreenJinn is free to use and there are no hidden costs or fees.

How does the app work?

GreenJinn is a free cashback app that helps grocery shoppers save money across supermarkets, by providing customised coupons on healthy and sustainable brands. The brands are personalised to you based on preferences that you’ve selected in-app and you’ll be able to all of the offers and supermarkets you can purchase these products in via the offers screen. You can add the coupons to your in-app basket and once you’ve purchased them from the supermarket, you just have to take a photo of your receipt in-app and submit it! Once you reach an amount of $2.00, you can claim cashback directly into your PayPal or bank account.

Can I use coupons on the app to shop online?

Yes, we accept e-receipts from the $2.00 shown in the app! Just remember to snap all the relevant information, including your order number and dispatch date.

How can I re-upload my receipt?

If you have previously submitted your receipt and it was rejected, please pull down to refresh the app, select the coupons and submit as usual. If the coupons have already expired, please send us a full picture of your receipt at support@greenjinn.com and we will sort this out for you.

If you never submitted the receipt before or it didn’t make it to our system because of technical issues, please let us know what items you purchased and we’ll send the coupons back to your app so that you can resubmit.

How long will it take to process my receipt?

Please allow 2 working days.

When will I receive the payments?

Payments usually take between 2-3 working days. Please keep in mind you need to first hit the “claim” button in order to request payment, once you reach a minimum balance of $2.00.

How do I claim my cashback?

You can claim your cashback as soon as you collect a minimum of$2.00 through your redeemed coupons. To claim your cashback, press “Claim” at the top of the cashback screen (iOS) or at the bottom (Android). Don’t forget to set up your payment details in the app settings!

What cashback amount will I be paid?

The cashback amount you will receive is the one displayed on the app. Please keep in mind that some retailers might choose to price their products differently and the cashback amount will not decrease/increase depending on the price. Please check this amount on the app before purchasing.

Why has the coupon disappeared earlier than the deadline?

Our coupons are usually valid from Monday till Sunday. Despite always trying to keep our offers live for the whole planned period, unfortunately brands can edit or block campaigns any time during the week for different reasons (e.g. budget constraints, unexpected high number of redemptions). We advise you to submit your receipts as soon as possible.

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